If you would like to port a number/s away from Call Sumo, you should initiate that request with the carrier you would like to move the number to.
The gaining carrier will walk you through their process and contact us to confirm that you want to move the number/s to them. We do not charge any fees to release numbers for port and we will respond to these requests quickly. Tracking numbers must be kept in your account for at least 90 days prior to porting away to another carrier.
To ensure the porting process is not interrupted, it is important that you keep the numbers active in your Call Sumo account until you have final confirmation from the new carrier that the number/s has been fully ported. Once you have receive this confirmation, you can choose to release the numbers from your Call Sumo account. If you no longer wish to use your account at this time, you can cancel your account instead, which will automatically release any remaining numbers in the account.
To Port Numbers Away from Call Sumo:
1. Contact the carrier you wish to move the numbers to. They will work with you to get the numbers moved and can provide updates on the status of the port.
2) When you have received confirmation the numbers have fully ported to the new carrier, you may cancel your account or release the numbers that have ported away.